💬 FREQUENTLY ASKED QUESTIONS (FAQ)
⏳ When will my order ship?
All orders go through a processing and inspection period before shipping begins.
📦 Ready-to-Ship / Standard Orders:
Require 3–5 business days for processing, delivery to us, and quality inspection before shipment.
🧵 Custom Orders:
Require up to 30 business days for vendor preparation before being delivered to us for inspection.
🚨 Important: Shipping timeframes do not begin until the inspection period is complete.
Orders ship on the next scheduled Friday after processing and inspection are complete. Orders placed later in the week may ship the following Friday.
🚀 Do you offer expedited shipping?
Yes — expedited shipping may be available, but it does not reduce processing or inspection time.
⏱ Expedited shipping applies to transit time only, after inspection is complete
💳 Expedited shipping is a paid upgrade to your original shipping method
❌ You will not be charged twice for shipping
📩 Please contact us during the processing period and prior to shipment if expedited shipping is needed
🚨 Important: Approved expedited orders may ship on the next business day after processing and inspection are complete, rather than the standard Friday shipping schedule.
🚫 Expedited shipping is not available for preorder items or custom orders during the preparation period. Once a custom order is complete and ready to ship, expedited shipping may be requested, subject to approval.
📌 Please note: Expedited shipping is offered as an upgrade, not a replacement or duplicate charge. The original shipping fee paid at checkout remains valid, and the expedited fee covers the upgrade to overnight delivery.
🔍 What is the inspection period?
Every order is carefully inspected to ensure:
✅ Correct length & texture
🎨 Accurate color
🧵 No defects or excessive shedding
This process helps ensure premium quality and reduces issues upon delivery.
🚫 Do you accept returns or refunds?
Due to hygiene reasons and the nature of our products:
❌ All sales are final
❌ No refunds
❌ No returns
🔁 Do you offer exchanges?
Yes — exchanges are allowed only if:
⏰ Requested within 72 hours of delivery
📦 Item is unused, unaltered, and in original condition
✂️ Lace has not been cut or customized
All exchanges are subject to approval and must meet the requirements outlined in our Refund & Return Policy.
✏️ Can I cancel or change my order?
Unfortunately, orders cannot be canceled or modified once they enter processing — including preorder and custom orders.
🤔 Why does processing take longer than other hair companies?
We prioritize quality over speed 💎
Each order goes through:
- Vendor preparation
- Delivery to us
- Hands-on inspection
This ensures you receive hair that meets our premium standards.
📬 Will I receive tracking information?
Yes! 📍 Once your order ships, tracking information will be emailed to you.
📩 How can I contact Supremacy Beauty?
For questions, order support, or general inquiries, please contact us below:
📧 Email:
support@supremacybeauty.co
📞 Phone:
769-324-9606
🕘 Business Hours:
9:00 AM – 7:00 PM (CST)
⏳ We aim to respond to all inquiries within 24–48 business hours during normal business days.
🚚 Expedited Shipping (Additional Info)
Expedited shipping requests are handled separately and must be confirmed via email.
If approved, an invoice for the expedited shipping upgrade only will be sent to the email address on file.